Thank you for shopping with SabluxDubai at Sabluxdubai.shop. We strive to ensure you are satisfied with our lighting products. If you are not completely happy with your purchase, please review our Refunds and Returns Policy below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The return request is made within 7 calendar days from the date of receiving the product.
  • The product is unused, in its original packaging, with all tags, manuals, and accessories intact.
  • The product is not damaged, except for defects or damage caused before delivery to you.

Non-Returnable Items:

  • Custom or special-order items.
  • Products marked as “Final Sale” or “Non-Returnable.”
  • Items showing signs of use, installation, or alteration.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our Customer Support team at Sabluxdubai@gmail.com within 7 days of receiving your product.
  2. Provide the following information:
    • Order number
    • Product name and quantity
    • Reason for return
    • Photos of the product if damaged or defective
  3. Wait for our team to review your request. You will receive return instructions within 2–3 business days.

3. Return Shipping

  • Customer Responsibility: Return shipping costs are the customer’s responsibility unless the product is defective or we sent the wrong item.
  • Condition: The returned product must be securely packaged to prevent damage during transit.
  • Address for Returns:
    SabluxDubai
    International City, Dragon Mart 1
    Dubai, United Arab Emirates

We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or damaged returns.

4. Inspection and Approval

Once your returned product is received, we will inspect it within 3–5 business days. We will notify you of:

  • Approval or rejection of your return
  • Refund amount (if applicable)
  • Any deductions (see below)

5. Refunds

If your return is approved:

  • Refunds will be processed via the original payment method.
  • Refund processing may take 7–14 business days depending on your payment provider.
  • Original shipping fees (if any) are non-refundable.
  • A restocking fee of up to 10% may apply for opened or repackaged products.

6. Damaged or Defective Products

If you receive a damaged or defective product:

  • Contact us immediately at Sabluxdubai@gmail.com with photos of the product and packaging.
  • We will either:
    • Replace the item at no extra charge, or
    • Issue a full refund, including return shipping costs.

7. Exchanges

We do not offer direct product exchanges. If you wish to exchange a product, please initiate a return and place a new order separately.

8. Contact Information

For any questions, concerns, or assistance with returns:

SabluxDubai
Email: Sabluxdubai@gmail.com
Address: International City, Dragon Mart 1, Dubai, United Arab Emirates

9. Policy Updates

We may update this Refunds and Returns Policy as necessary. Any changes will be posted on Sabluxdubai.shop with an updated effective date.

By making a purchase on our Website, you agree to this Refunds and Returns Policy